Image Gradient
BOP Consulting Logo | HomeButton
Conscientiousness, optimism, and curiosity
image gradient

Conscientiousness, optimism, and curiosity

Our research into the museum workforce is launched

Richard Naylor

Director, Research

Richard is a world leading expert in research methodologies for the culture and the creative industries, having been an early innovator in the development of frameworks for measuring the economic and social impacts of cultural activities.

Richard Naylor - Director, Research | BOP Consulting

Planning a new project?

If you are interested to learn more about our work or if you have a project you would like to discuss, get in touch.




Museums Galleries Scotland


Projects Sectors

Our research into the future of the UK museums workforce has now been published. The first of its kind for the sector, it analyses the attitudes, behaviours and skills of the UK museum workforce.

The  full report is online here, or a summary report can be downloaded below. 

Our main findings are:

  • A number of key ‘personal qualities’ emerged as priorities for the workforce, such as conscientiousness, optimism, self-efficacy and curiosity. Some of these qualities can be influenced and changed, while others are relatively fixed.

  • Museums need a two-pronged approach of careful skills development to nurture personal qualities, as well as more innovative recruitment methods to develop a more diverse and well-rounded workforce.

  • Organisations should themselves become more flexible, agile, entrepreneurial and supportive of their workforce.

  • The sector needs to recruit and develop a more diverse, flexible workforce that brings new skills, energy and ideas into the sector by developing their recruitment and line management practice.

  • Funders and sector support organisations are challenged to encourage applicants to demonstrate commitment to diversifying and supporting their workforce, as well as celebrating and sharing good practice.

Arts Council England, Museums Galleries Scotland, the Museums Association and the Association of Independent Museums commissioned us (with the Museum Consultancy) to undertake the research, which draws on interviews, consultations and analysis of over 2000 online survey responses for this research.

– Bronwyn McLean, Consultant

This research into the UK museums workforce is the first of its kind.

Project Report

Character Matters: Attitudes, behaviours and skills in the UK museum workforce – Summary Report

Building on our contribution to the second edition of the report in 2018, BOP has led as the Data and Research partner on this report to help find out how policies can protect people working in the creative and cultural sectors.

UNESCO's Re|Shaping Policies for Creativity Report – Addressing culture as a global public good


Our strategy will guide the creation of a new digital service aiming at supporting and developing the creative scene in Downtown Kingston.

Leveraging the creative potential of Downtown Kingston through technology

Inter-American Development Bank - IDB

Our research into the UK's high streets found that 69% of people think culture on their high street makes their area a better place to live.

Culture: The cornerstone of the UK’s high streets

Arts Council England

BOP’s updated Handbook for the Inter-American Development Bank sets out strategies for sustainability and urban resilience

Creative and Cultural Industries and Urban Revitalisation in the post-COVID era

Inter-American Development Bank - IDB

We investigated the potential impact of AI on the cultural and creative industries.

Opportunities and Challenges of AI for the Cultural and Creative Industries

European Commission

Published today: ‘Design for Good: 90 Years of the RSA Student Design Awards’, a new publication from the RSA, co-authored by BOP

A History of Bright Ideas: 90 Years of the RSA Student Design Awards

The Royal Society for Arts (RSA)

New skills research in the Gulf Co-operation Council States

An evidence-base for the growing Gulf festivals sector

British Council

Our research into the museum workforce is launched

Conscientiousness, optimism, and curiosity

Museums Galleries Scotland

BOP’s report for Nanjing City Government demonstrates the importance of cross-cutting policies with a compelling cultural offer at the core

Creating Healthy Night-time Economies in World Cities

Nanjing Creative Center

Findings from our work at Great Ormond Street Hospital

Creativity in health settings


How is China influencing the future of Cultural Tourism?

Cultural Infrastructure for the 21st Century

Chengdu Media Group

Based on our impact analysis we estimate $750 billion in lost GVA for the CCI as a result of the pandemic so far.

Economic impact of COVID-19 on the Cultural and Creative Industries


Our analysis of the strengths & challenges of music in the Midlands is published

Hitting the right notes in the Midlands

Arts Council England

New handbook published for city leaders

How can cities make space for culture?

World Cities Culture Forum (WCCF)

Our report sheds new light on how building the capacity of the heritage sector can assist working internationally

International working builds stronger heritage sector at home

National Lottery Heritage Fund

Our new report with Nesta published

Opportunities for China-UK Cooperation through Equity Crowdfunding


Our new research report for the National Trust

Protect urban heritage to prevent growth in inequality

National Trust

Our latest research for the Reading Agency shows we should read year-round

Reading is for life, not just for August

The Reading Agency

Our review of the Scottish Animation Sector, commissioned by Creative Scotland, has just been published

Review of the Scottish Animation Sector

Creative Scotland

UK-wide study of visitor experience practice provides new benchmarks for cultural and visitor attractions

Sharing Operations and Visitor Experience insight


Related Projects

Research, Data and Insight, Strategy and Policy Design

Richard Naylor - Director, Research | BOP Consulting

Richard Naylor

Director, Research