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Fáilte Ireland Tourism Resilience
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Fáilte Ireland Tourism Resilience

Recognised as one of the UK’s foremost authorities on visitor experience and operations in museums, galleries, and visitor attractions, Associate Director, Rachel Kuhn gave the keynote address at Croke Park for  Fáilte Ireland’s Smart Operations programme. 


Speaking on Visitor Attractions and the Experience Economy, Rachel discussed how “smart cultural organisations and heritage attractions have realised that they are enablers for something bigger, something values driven, a catalyst for something profound. They know that they are shifting from operating in the Experience Economy to the Transformation Economy.”


Fáilte Ireland’s Smart Operations offers a holistic framework of supports to business leaders and their teams to pioneer, reimagine, and deliver operational excellence, while providing a great customer experience. Looking to the future, it aims to strengthen the tourism industry's resilience and assist its recovery and expansion. 

Thank you Failte Ireland for having us. To learn more about Rachel and the Cultural Master Planning team see below. 

Strengthening the Tourism Industry's Resilience

Associate Director, Rachel Kuhn addresses over 50 tourism attraction providers at the launch of Fáilte Ireland’s Smart Operations programme at Croke Park. 

May 18, 2023

Apr 3, 2024

Summit in West Kowloon District sends message of international collaboration.

International Cultural Summit Hong Kong

Marianna Lemus-Boskovitch

Feb 16, 2024

Rachel Kuhn and David Hingley discuss three key takeaways from recent high-profile closures.

Why are City-Centre Attractions Closing?

David Hingley BEM

Feb 15, 2024

Our team clears up a common misconception.

What is the Difference Between a Feasibility and Viability Study?

Rachel Kuhn

Jan 29, 2024

We at BOP are shocked and saddened to hear of the sudden death of Tim Joss in an accident last week.

Tribute to Aesop Founder and CEO, Tim Joss

Richard Naylor

Jan 23, 2024

Associate Director, Rachel Kuhn reports on Museum Connections Paris.

AI and Visitor Experience at Museum Connections

Rachel Kuhn

Jan 10, 2024

2023 was marked by our fastest-ever expansion. Our team reflects on this landmark year, highlighting key milestones and projects.

BOP’s 2023 in Review

Rebecca Davison-Mora

Dec 13, 2023

Our team shares how the framework behind BOP500 can power sustainable development in cities around the world.

Cultural Capability: Rethinking Culture for the 21st Century

Paul Owens

Dec 1, 2023

Senior Consultant Martha Pym travels to Casablanca to share how strengthening place and authenticity can ensure citizens have a place alongside tourism.

Africa Place Marketing Conference: Citizen Participation for Sustainable and Inclusive Territorial Marketing

Martha Pym

Nov 22, 2023

Co-founder Paul Owens joined by regional panel to discuss the Gulf’s rapidly growing sector and exciting possibilities for international collaboration.

BEYOND Conference, Ambition and Transformation: Emerging Creative R&D Practice in the Gulf

Callum Lee

Nov 14, 2023

BOP Consulting acted as the secretariat for the Creative Industries Council working group, offering pro-bono administration, communications and policy support.

Creative Industries Council Endorse Creative Climate Charter

Rebecca Davison-Mora

Oct 23, 2023

Co-founder Paul Owens and Consultant Genevieve Marciniak represented BOP Consulting at the World Conference on Cultural Cities in Chengdu, China.

World Conference on Cultural Cities, City Ideas

Genevieve Marciniak

Sep 12, 2023

Chief Economist, Jonathan Todd, travelled to V&A Dundee to present the findings of our five-year Impact Study with 'tialt' to museum staff and stakeholders.

V&A Dundee Impact Study Featured in the Scotsman, The Herald & Scottish Field

Teodora Lazar

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By BOP Consulting

Rachel Kuhn

Associate Director

Rachel is an Associate Director at BOP. She leads our Strategy and Planning work, assisting clients in realising transformative initiatives, executing capital projects, and shaping destinations.

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If you are interested to learn more about our work or if you have a project you would like to discuss, get in touch.

Rachel Kuhn - Associate Director | BOP Consulting
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Rachel Kuhn

Rachel Kuhn

Associate Director

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