Rachel’s specialisms include strategic, business, commercial and operational planning. She is recognised as one of the UK’s foremost authorities on visitor experience and operations in museums, galleries, and visitor attractions.

Rachel has worked on numerous new openings and capital projects with some of the UK and Ireland’s most interesting cultural organisations. Some of her recent clients include Turner Contemporary, Dulwich Picture Gallery, Grosvenor GBI, RHS Wisley, local authorities, as well as the National Tourism Development Authority of Ireland, Fáilte Ireland.

Prior to joining BOP Rachel worked for numerous world-class visitor attractions and cultural venues including the SouthBank Centre, Wellcome Collection, Museum of London, Merlin Entertainments, and the Queen Elizabeth Olympic Park (QEOP). As part of QEOP’s senior management team, Rachel oversaw the reopening of the park following the London 2012 games and led the concept development and launch of Carsten Holler’s The Slide at the Orbit in 2016.

Rachel holds a masters degree in Organisational Analysis and Human Resources Management (MSc) from Kings College London, and an undergraduate degree in Arts Management (BA) from London Southbank University. Rachel has been accredited by Chartered Institute of Public Finance and Accountancy (CIPFA) as a Better Business Cases Practitioner – recognising her skill in preparing and reviewing business cases in line with HM Treasury’s Green Book, using the Five Case Model.

Alongside her work at BOP, Rachel is a trustee of the Arts Council England NPO, Kids in Museums.